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| Services » Business Process Advisory |
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| Mystery Audit |
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| The only way to understand a customer experience is to be the customer himself. At BlueRidge, we have a clear understanding of the various touch points involved in a customer engagement process and help clients improve their service delivery in enhancing the customer experience. We have performed mystery audits for the following industries: |
- Retail
- Health Care
- Automotive
- Hospitality
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The resultant benefits are numerous in the form of |
- enhanced sales
- compliance to procedures
- mitigating risks
- enhanced customer experience
- improved staff conduct
- increased awareness
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Mystery Audits are also an independent assessment to help identify and mitigate fraud risk. We act like your vendors, customers, potential candidates to identify vulnerabilities and training requirements that can be addressed.
To understand how BlueRidge can assist your enterprise please contact :
Giridhar - Giridhar@blueridge.co.in
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